Refund policy

At 3TENX, we strive to provide our customers with high-quality products and exceptional service. In the unfortunate event that you receive a damaged, defective, wrong, or expired item, we're here to make it right.

Eligibility for Refund or Replacement:

You are eligible to request a refund or replacement for a damaged, defective, wrong, or expired item within 2 days of delivery. To qualify for a refund or replacement, please ensure the following:
1. The request is made within the specified timeframe of 2 days from the date of delivery.
2. You provide clear photographic evidence of the item's condition and any defects.
3. You contact us via email at support@3tenx.com with the necessary information.

Refund or Replacement Process:

1. **Contact Us:** Send an email to support@3tenx.com with the subject line "Refund/Replacement Request."
2. **Provide Information:** In your email, include your order number, and a description of the issue, and attach clear images showing the item's condition and defects.
3. **Review Process:** Our support team will review your request and the provided evidence promptly.
4. **Confirmation:** Once your request is approved, we will notify you via email with further instructions.
5. **Refund or Replacement:** Depending on the nature of the issue and product availability, you will be offered either a refund or a replacement item.
   
**Important Notes:**

- We reserve the right to refuse any refund or replacement request that does not meet the eligibility criteria outlined above.
- Refunds will be issued to the original payment method used for the purchase and will take up to 5 working days once the shipment is received.
- Replacements will be sent out as soon as possible, subject to product availability.
- If a replacement is not available, we will issue a refund for the full purchase amount.
- Any item returned without prior authorization or beyond the specified timeframe will not be eligible for a refund or replacement. Return processing time will vary depending on location and will take up to 7 working days once the original shipment is received.

Contact Us:

If you have any questions or need further assistance, please don't hesitate to contact our customer support team at support@3tenx.com. We're here to help you every step of the way.

Thank you for choosing 3TenX. We appreciate your business and strive to ensure your complete satisfaction with every purchase.