FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
1. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment methods for your convenience.
2. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
3. What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of receiving the package. We will arrange for a replacement or refund as necessary.
4. Can I change or modify my order after it has been placed?
Unfortunately, we cannot guarantee changes or modifications to orders once they have been placed. Please review your order carefully before confirming.
5. Are your products tested on animals?
We are committed to cruelty-free practices and do not test our products on animals. Our products are also free from harmful chemicals and toxins.
6. Do you offer sample sizes or trial packs?
Yes, we offer sample sizes or trial kits for select products to allow customers to try before committing to the full-size product.
7. What is your sustainability and eco-friendly policy?
We strive to minimize our environmental impact by using sustainable packaging materials, reducing waste, and sourcing ingredients responsibly.
8. How can I contact customer service for further assistance?
You can contact our customer service team via email, phone, or live chat during business hours. We are here to assist you with any questions or concerns you may have.
9. Do you offer any promotions or discounts?
Yes, we regularly run promotions and offer discounts on our products. Sign up for our newsletter to stay updated on the latest offers and promotions.